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EndNote: FAQs

Use EndNote to gather and organise references for your assignments and projects

My lecturer has recommended EndNote. Do I have to use this product?

No.  We strongly recommend managing your references - noting the item details as you discover its relevance.  There are many online tools out there which you can use.  EndNote is one of the most versatile, and the product supported at UWS. See our Finding Sources guide for alternative reference management options.

I'm already using EndNote. Why should I upgrade to EndNote20?

EndNote20 is more user friendly - menu options and icons have been streamlined and attachments now open as new windows.

If you are using X9, your library should automatically upgrade when you install EndNote20.

If you are using X8 or another previous version, it is likely that a copy of your library will be incorporated into EndNote20.  The files for your previous library will be archived, following a change to the underlying software implemented for X9.

It is recommended to sync/ save your library before installing EndNote20.

Does EndNote really save me time?

It may take time to get familiar with Endnote and its multiple features but using it substantially decreases the time spent, and stress generated, when creating reference lists.

How do I access EndNote?

See the Getting Started with EndNote20 (desktop version with lots of features) or Getting started with EndNote Online (cloud-based reduced service but with in-built assistance) pages for details.

I'm working on multiple projects. Should I have multiple libraries?

No.  We recommend having a single EndNote20 library and using the 'Groups' and 'Group Sets' feature to organise your references. See Grouping and sharing your references for details.

Why can't I store my EndNote20 library on the cloud?

The EndNote20 library comprises two separate but heavily interlinked files.  Any changes you make to your library can result in multiple technical updates.  The sequencing of these updates is essential to the operation of your library.  Cloud-based services do not necessarily follow the same sequencing when saving. 

Note though that once your library is created, you should regularly select the 'File', 'Save a copy' feature.  This copy is formatted as one file so we recommend you store this copy on another device or on a cloud server. 

How can I keep my library safe?

Your EndNote20 library is saved to your device.  We recommend using the 'File', 'Save a copy' option regularly and storing this copy elsewhere.  In addition, you can sync your library with your EndNote Online account.  See Managing your references for details.

Why does EndNote's 'Online Search' display so few resources?

Resources listed under 'Online Search' have a specific technical setup.  This option can be useful for accessing selected library catalogues but is not compatible with most e-resources.  See Adding your references for the multiple ways you can add references to your EndNote20 library.

Why does 'Find Full Text' generate a 'Not found' message?

The 'Find Full Text' option looks for PDFs it can read.  In most cases, this means items published on an open access basis.  Any articles hidden behind registration or subscription services are not compatible with this search.  Please see Managing your references - Attaching PDF files to a reference and Finding Sources - freely available sources for alternative upload options.  

My journal titles are appearing in different formats. Can I fix this?

Yes. You can reset the default Journal Terms list in 'Edit', 'Preferences'.  See the following video for details:

EndNote Training (2017) Journal names: how to setup a Journals Terms list. Available at: (Accessed: 18 May 2021).

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This work in this guide is licensed under a Creative Commons Attribution 4.0 International License.